Terms of Service

1. Acceptance of These Terms

These Terms of Service (the “Terms”) govern your access to and use of the EOH Pilates Studio website (the “Website”) and related communications, including inquiries submitted through contact forms. The Website is operated by EOH Holding B.V. (“EOH Pilates Studio,” “we,” “us,” or “our”).

By using the Website, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you do not agree, you must not use the Website.

Minimum age: the Website is intended for individuals aged 16 and older. If you are under 16, a parent or legal guardian must review and accept these Terms on your behalf and supervise your use of the Website.

2. Important Fitness and Health Disclaimer

EOH Pilates Studio provides Pilates classes and private sessions as educational fitness services. Information on the Website is general in nature and is not a substitute for professional medical advice, diagnosis, or treatment. You should seek guidance from a qualified healthcare professional regarding any medical condition or any questions you may have about participating in physical activity.

• Participation in Pilates or any exercise involves inherent risk. You are responsible for choosing an appropriate activity level and for listening to your own body.
• If a clinician has advised restrictions on movement or exercise, you should share that context when contacting us so we can discuss a suitable starting point.
• Individual outcomes vary. Results depend on factors such as consistency, prior training, recovery, and appropriate progression.

3. Description of Services and Website Purpose

The Website provides information about our Pilates offerings in Utrecht, Netherlands, including general descriptions of class types, private sessions, studio location, and ways to request recommendations or scheduling options. The Website is designed to help you contact us and receive a response; it is not an e-commerce platform and does not provide a self-serve booking, checkout, or membership account system.

We may update, modify, suspend, or discontinue any part of the Website at any time. We do not guarantee that any specific class type, schedule, or instructor availability will be offered at a particular time.

4. Contact Requests and Communications

When you send a message through our contact forms, you agree to provide accurate, current information and to avoid including sensitive personal data that is not needed for scheduling or service coordination. We use the details you submit to respond to your inquiry, coordinate next steps, and keep a record of the conversation for continuity of service.

Response times are estimates and may vary due to holidays, peak demand, or operational constraints. We may contact you via email and, when relevant for coordination, by phone.

5. Acceptable Use

You agree to use the Website lawfully and in a way that does not harm us, other users, or third parties. In particular, you agree not to:

• Attempt to gain unauthorized access to the Website, its servers, or related systems, or to bypass security measures.
• Use automated means (including bots, scrapers, or crawlers) to access, copy, or harvest data from the Website without our prior written permission.
• Transmit malware, viruses, or any code intended to disrupt or damage systems or data.
• Submit false, misleading, or impersonated information through forms or email communications.
• Use the Website to send spam, chain messages, or bulk solicitations.
• Interfere with the performance of the Website or attempt to overload it (including denial-of-service activity).
• Use the Website in violation of applicable sanctions, export controls, or other laws.

6. Intellectual Property

The Website and its content, including text, designs, layout, logos, and underlying code (collectively, “Content”), are owned by or licensed to EOH Holding B.V. and are protected by intellectual property laws. Except as explicitly allowed in these Terms, you may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or exploit the Content without our prior written permission.

You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. This license does not include any right to resell or commercially use any part of the Website or Content.

7. Third-Party Services and Links

The Website may reference third-party services that support basic functionality (for example, map embeds) or that may be activated later with consent (for example, analytics or advertising tools). We are not responsible for third-party websites, services, or their content, and your use of them is subject to the third party’s own terms and privacy practices.

8. Disclaimer of Warranties

The Website and Content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Website will be uninterrupted, error-free, secure, or free from harmful components, or that any information will be complete, accurate, or current at all times.

9. Limitation of Liability

To the maximum extent permitted by applicable law, EOH Holding B.V., its directors, employees, contractors, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the Website or reliance on its Content, even if we have been advised of the possibility of such damages.

To the extent liability cannot be excluded, our total direct liability for all claims arising out of or relating to the Website or these Terms will be limited to the greater of: (a) the amount you paid to us in the 12 months prior to the event giving rise to the claim, or (b) €100.

Nothing in these Terms limits or excludes liability for: (i) death or personal injury caused by negligence, (ii) fraud or fraudulent misrepresentation, or (iii) any liability that cannot be limited or excluded under Dutch law.

10. Indemnification

You agree to indemnify, defend, and hold harmless EOH Holding B.V. from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Website, (b) your violation of these Terms, (c) your submission of unlawful or infringing content via forms or communications, or (d) your violation of any applicable law or third-party rights.

11. Force Majeure

We will not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including natural disasters, acts of government, war, terrorism, labor disputes, pandemics, internet outages, cyberattacks, power failures, or failures of hosting, cloud, or telecommunications providers.

12. International Use

The Website is operated from the Netherlands and is intended primarily for individuals seeking Pilates services in Utrecht, Netherlands. We make no representation that the Website or Content is appropriate or available for use in every jurisdiction. If you access the Website from outside the Netherlands, you do so on your own initiative and are responsible for compliance with local laws.

13. Governing Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by the laws of the Netherlands.

To the extent permitted by applicable law, the courts of the Netherlands will have jurisdiction over disputes arising from these Terms. If you are a consumer residing in the European Union, you may also have the benefit of mandatory consumer protection provisions and the right to bring certain claims in the courts of your country of residence, where applicable.

14. Dispute Resolution (Informal First)

Before initiating formal proceedings, you agree to contact us and provide a brief written description of the dispute and your requested resolution. We will make a good-faith effort to resolve disputes informally within 30 days of receiving your notice.

15. Termination

We may suspend or terminate access to the Website if we reasonably believe you have violated these Terms or if your use poses a security or legal risk. Sections that by their nature should survive termination will survive, including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and EOH Holding B.V. regarding your use of the Website and supersede any prior or contemporaneous understandings on that subject.

18. Assignment

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, reorganization, or sale of assets. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

19. No Waiver

Our failure to enforce any provision of these Terms will not be considered a waiver of our right to enforce that provision or any other provision.

20. Modifications to These Terms

We may update these Terms from time to time. Changes become effective 14 days after posting on this page, unless a change is required by law or is administrative in nature (in which case it may take effect immediately). The “Last Updated” date at the top indicates when the latest revision was posted.

21. Electronic Communications

By using the Website and contacting us electronically, you consent to receive communications from us in electronic form, such as email. You agree that electronic communications satisfy any legal requirements that such communications be in writing, to the extent permitted by applicable law, including the EU eIDAS framework where relevant.

22. Contact

If you have questions about these Terms, contact:

• Legal entity: EOH Holding B.V.
• Studio name: EOH Pilates Studio
• Address: Melkmeisjeslaan 24, 3454 WV Utrecht, Netherlands
• Email: [email protected]
• Phone: +31 30 254 6789